Support Inquiry

Frequently Asked Questions
Answers to frequently asked questions about ProtectWorks AntiVirus.

Software End of Support Schedule
Product version retirement information.

Where to enter your License Key
Details of where to enter your license key in the software.

Where do I find my License key?
Your license key was sent in an email when you purchased the software, or it can be found in the software.

License Key Reminder
Request to have your License Key resent.

Need to send us a file?
Information on how best to send Support a file.

Prevent downloads opening automatically
Details of how to restrict your web browser from opening downloaded files automatically.

Macintosh Malware
Summary of threats prevalent today.

Eicar Test Virus
Download the industry-standard text file to verify that your AntiVirus is working correctly.

Legacy OS X Protection
AntiVirus Installer for OS X 10.4.7 to OS X 10.5.8.

Help Manual
A Help manual can be found by opening ProtectWorks AntiVirus and going to the Help menu.